FAQs

What's inside the Lollipopa box ?

Savannah has put 13 of her most favorite things in the box. Items include: bows, bracelets, lip balms, headbands, necklaces, activity pads, crayons, slime, squishies, and so much more!

New items every quarter!

  • Lollipopa (ages 3 to 8): 13+ items every quarter
  • UGoGirl (ages 9 to 12) 13+ items every quarter.

Colors of items may vary. Items not appropriate for children under the age of 3 years old.

How often will I receive a Lollipopa shipment?

The Lollipopa Box is a subscription service. You will receive a new mystery box every quarter or every three months!

When will my Lollipopa box ship?

Fall Box: Ships September 1st - November 30th

Winter Box: Ships December 1st - February 28th

Spring Box: Ships March 1st - May 31st

Summer Box: Ships June 1st - August 31st

Can I give a Lollipopa box subscription as a gift?

Yes! Create a new account with a new username and password for the recipient.

To which countries do you ship?

We currently ship to the USA, Canada, and United Kingdom.

How much does shipping cost?

Shipping is based upon standard rates and will be calculated at checkout.

International Customers are required to pay any relevant duties, customs, or taxes associated with their Country, as we have no control or responsibility over them.

How long will it take my Lollipopa box to arrive once it has shipped?

Once your box is dispatched via USPS, you will receive a shipping notification and tracking number. At that point, your box will arrive within 1 to 5 business days.

Any new subscription that comes after that quarter's box has already started shipping may take up to two weeks to ship.

What is the difference between the quarterly and annual plans?

We offer two different plans to make it easier for you to get your Lollipopa box. Both plans are set to auto-renew.

Quarterly Plan = costs $38.95; you will be billed a month before your box ships.

Annual Plan = costs $35 per box plus shipping; you will be billed for all 4 boxes at signup. You will also be charged for shipping on all four boxes at checkout.

If you choose to sign up for the Annual Plan, you’ll save $3.95 per box!  

When will I be billed for a recurring subscription?

At signup, you will be charged $38.95 for the Quarterly Plan and $140.00 for the Annual Plan. Both plans are set to auto-renew once your initial plan has ended. Please refer below for billing dates:

Spring Box: Billed on February 15th

Summer Box: Billed on May 15th

Fall Box: Billed on August 15th

Winter Box: Billed on November 15th 

Which currency do you use?

All orders are processed in U.S. dollars.

What type of payments do you accept?

We accept Visa, MasterCard, American Express, and Discover.

How do I update my payment information?

In order to change your credit card info, log into your account, click Manage Subscriptions > then Billing Information > click on Edit Card.

How do I cancel my subscription?

If you have to cancel your subscription, click "Contact Us" and send a message that says "Cancel Subscription."

Quarterly Plans can be canceled anytime. Please note: cancellation means that if you cancel before the date of shipment for the next box, you won't receive or be charged for that box. If you cancel AFTER the shipment date of a box, you will still be charged for that box and your cancellation is only effective for subsequent boxes.

For example, if you were charged for the Spring Box and then you canceled, you will still receive the Spring Box. However, you will not receive a charge for the Fall Box or any future boxes.

Annual Plans can be canceled at any time. Please note that even though you have canceled your subscription, you will not receive a refund. You will receive all five boxes that were paid for up front. The cancellation of an Annual Plan means that your subscription will not be renewed after the fifth box and you will receive no boxes the following year.

ACCOUNT QUESTIONS

How do I change my shipping address?

Log in, click on  My Account Icon > click on Manage Subscriptions > Select Edit on your current subscription, and you will be able to update your billing and shipping addresses.

To avoid having your package lost, please make your updates before the following dates:

Spring Box: March 1st

Summer Box: June 1st

Fall Box: September 1st

Winter Box: November 1st

EXCHANGES AND RETURNS

What should I do if an item was broken or damaged in my Lollipopa box?

Send an email with a picture of the damaged item to: iluvlollipopa@gmail.com.

What do I do if my shipping box has a dent?

We put a lot of thought into designing our boxes to make sure they are visually appealing. Please keep in mind the box is primarily for shipping and is designed to protect what’s inside. We do not offer replacements for any damaged box.